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New Delhi:

Radiologist Dr. Suvrankar Dutta at AIIMS, Delhi has recently accused IndiGo Airlines of negligence and irresponsible attitude during the journey from Bengaluru to Delhi. He said that he had to face physical problems due to not getting food on time during the flight, but the crew members did not help him.

While sharing his experience on the social media platform X, Dr. Dutta wrote, “Never travel from IndiGo! My flight experience was like a bad dream. IndiGo should be held accountable for his fallen service.”

Did not give food on time, no one came even after pressing the help button

He told that the flight flew around 3:30 pm. After some time, when the food service started, the crew members said that their pre-book sandwiches could be delayed because there was some problem at Bengaluru Airport. Dr. Dutta understood it at first, but when no response was received for half an hour, he asked again. This time too, he was asked to wait only.

Meanwhile, he felt symptoms of hypoglycemia (low blood sugar). Weakness and irritability started increasing, but the crew members did not pay attention. Troubled, he pressed the emergency call button, but no response came for 30 minutes.

Flight started to land, even then food was not found

Around 4 o’clock, a co-pasner offered his sandwich after seeing his condition, but by then his condition had deteriorated considerably. When the flight was about to reach Delhi and the captain announced the landing, there was no news of his food.

He wrote, “What if someone is in a real medical emergency and IndiGo should be negligent like this? This disinterest was going to get angry.”

Crew members lost by giving wrong tea-sandwich

He further stated that finally, shortly before the flight land, around 5:40 pm, the crew members came to him and gave a sandwich. But there was a mistake here too – he had asked for black tea (without sugar), but he was given black coffee. “By then my condition had become so bad that I could not even gather the strength to argue,”

IndiGo apologizes, doctors can do legal action

Dr. Dutta also informed that he has recorded the entire conversation and is preparing to take the matter to the National Consumer Disputes Redressal Commission (NCDRC). He asked to contact other such passengers who had trouble with IndiGo service, so that legal action can be taken on the airline.

After this controversy, IndiGo was severely criticized on social media, after which the airline issued an official statement.

IndiGo said, “We apologize to your pre-book delays and the inconvenience caused by it. We understand the needs and comfort of our customers and your response has been taken seriously. In the future Necessary steps have been taken to avoid such incidents. ”

However, on social media, many users refused to accept this cleaning of Indigo as ‘routine answer’.


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